And then when i started asking other people, almost nobody thought that. I had one situation recently, however, where i heard a particular piece of negative feedback someone came to me and said you know really everybody thinks this. Sometimes you may find out that this is a huge issue and everybody knows about and everybody cares about it. You want to ask a whole bunch of other people, look at whatever data you need to understand, to be fully informed on the nature of this problem. Once that conversation is over and you thank them and you've thought about the problems and the solutions, now you need to move forward and talk to other people. And by walking them through this process, you're helping to mentor them in that way. You don't want to just dump things on people. We always want to give problems but also solutions to those problems. And they should be doing, this by the way. They have a solution that they've come with too. Don't just let them give you the problem and leave.Ĭoach them through a process and ask them, so do you have any possible solutions for the problem that we're talking about? if they don't have any possible solutions, then walk them through a process? what would an ideal solution look like? now, when you start doing this, you'll find that many people don't just have a problem in mind. The second thing you want to do is help the person generate possible solutions with you. If you get defensive, it's going to shut the conversation down and it's going to get off the rails. Show themthat you were right alongside them looking at this problem and trying to understand it together. In other words, we tend to take feedback personally and we tend to face each other like boxers, right? we face off with them, adversarial positioning in our nonverbals and in our words.īut instead, what you want to do is think about collaborating with that person. Ss soon as possible, you want to metaphorically come alongside the person that is giving you feedback. We're going to talk about four tips in terms of how to respond as well as a bonus tip at the end of the video for how you should be collecting negative feedback or feedback in general in the first place. So how do you respond to this when you get it.
The day you become a leader is the same day you start hearing negative feedback. Today's topic is how to handle and respond to negative feedback. I believe that good communication and leadership change lives. This channel, communication coach, is all about helping rising leaders increase your own personal skills so that you can bring out the best and all the people that you lead. In this video, we're going to talk about how you as a leader should respond to negative feedback when you hear it.
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